We’ll show you how to do this and much more in the step-by-step guide below. If you received an error code that corresponds with a Zoom server issue, check their server status page. Make sure it says All Systems Operational at the top of the page. If any systems aren’t operational, it’s probably the reason why Zoom is not working on your Mac. Zoom needs permission to access certain functions on your computer in order for you to get the most out of the platform. Camera: This allows you to use your webcam during calls.Ĭlick the Apple icon in the upper-left hand corner of the screen, then click System Preferences.Microphone: This allows others to hear you when you speak during calls.Accessibility: This allows you to use a remote during calls.If your Mac is running macOS Catalina 10.15, we recommend giving access to these features as well: Files and Folders: This allows you to share files in the chat, save files from the chat, and record calls to your computer.Screen Recording: This allows you to share your screen during calls.Close Other Apps That Could Be Using The Camera Or Microphone You’ll know Zoom has access to these apps when a blue checkmark appears next to in the menu. It’s possible that Zoom is not working on your Mac because the Camera or Microphone (or both) are in use in different app. Before joining a Zoom meeting, close any other apps that might be using the Camera or Microphone. This includes apps like FaceTime, Skype, and Photo Booth. The process is the same whether you’re using the Zoom app, or trying to join a meeting on your web browser. Two-finger click on the application you want to close. Click Quit to close the application on your Mac. Try reopening the app to see if Zoom is working now. If not, move onto the next step! Check Your Internet ConnectionĪn internet connection is required to use the platform. First, make sure that you’re connected to Wi-Fi by clicking the Wi-Fi icon at the top of the screen. If you see a checkmark next to the name of your router, your Mac is connected to Wi-Fi. You can quickly rule out a Wi-Fi problem by trying to load another page on in your web browser. If other websites are loading, there isn’t a Wi-Fi issue.
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